Terms of service

Office hours

Hoot Printings' office is open from 9 a.m. to 5 p.m. PST Mondays through Fridays. We are closed on weekends and national holidays.

Payment terms

All prices shown on hootprinting.com are in USD. All online orders must be prepaid. Hoot Printing accepts all major credit cards. Payment terms may be available depending on type of purchase, amount, and credit verification.

Quotation & Estimates

Quotes do not constitute final prices and are based only on the information you provide. All price quotes are valid only within 30 business days of their originated date. Hoot Printing reserves the right to change prices without prior notice.

Over & under run quantity

We normally deliver the requested order quantity plus extras at no additional charge. However, due to manufacturing processes, Hoot Printing reserves the right to provide customers with a 10% over or under quantity of the actual order. In cases of significant under runs, we may refund the paid amount and charge only for the delivered amount.

Turnaround period

Turnaround time refers to the number of business days during which we manufacture your printing order, beginning with your file approval and ending with production completion. Because each printing product demands a different printing process, the turnaround time will vary for each order. Please note that turnaround time refers only to production time. It does not include the shipping or delivery time from our Los Angeles facility to your final destination.

Cut off time

The deadline for submitting and approving an order is 10 a.m. PST. Orders placed and approved before 10 a.m. are processed same day. Any order placed or approved after 10 a.m. will start processing the following business day.

Next Day Turnaround

A 24-hour turnaround applies only to orders that are placed and approved before 10 a.m. PST. The following types of orders may be eligible for next business day turnaround.

  • Do not require multiple processes
  • Are completely paid
  • PDF proofs are approved before 10 a.m. PST

Please note that a 24-hour turnaround refers only to production time, not to shipping or delivery delays. This service may also allow incur additional charges.

File submission requirements

To help us properly print your order, please adhere to Hoot Printings' file requirements as outlined in our File Preparation page.

Color proof & Color Matching

We calibrate our equipment on a regular basis and are capable only of matching our own proofs. Therefore, we do not offer an artwork color match guarantee. Please contact us at (818) 570-6669 or hootprinting@gmail.com if you must wish to request a physical print proof, which may incur an additional expense.

Third PDF Proof Additional Charges

If you choose the Free PDF proof option while placing your order, we will send you up to two PDF proofs free of charge during the pre-production period.

However, if you make a correction and request a proof for the third time, a $5.00 fee may be applied to your account, per additional proof.

Note: PDF proofs are intended to ONLY show you what will be sent off to print. We recommend thoroughly inspecting a proof before approval. Attention to issues present with the file in the proof are the customer's responsibility. Please see our "Disclaimer regarding orders" below for more information.

Email Notifications

Please supply us with a valid email address and update your email settings to avoid having our notifications sent to your spam folder. Please contact us at (818) 570-6669 for any email notification issues.

Disclaimer regarding orders

Please check your files thoroughly before submitting them to our online ordering system. Please note that Hoot Printing is not responsible for:

  • Spelling, punctuation, grammatical, date, phone number, name, or design errors
  • Incorrect file layout submitted by client
  • Incorrect file naming that results in incorrect printing
  • Incorrect order specifications, including coating type, paper type, quantity, and size
  • Submission of low-resolution files that result in low quality printed images
  • Incorrect or insufficient information regarding finishing instructions
  • Incorrect shipping information provided by client
  • File issues after client has approved PDF or hard copy proofs
  • Late turnaround due to delayed proof approval
  • Submitting files with color modes other than CMYK
  • Submitting files without bleed zone or safety zone
  • Returned packages due to non-present recipient

Hoot Printing is not liable for any damages resulting from the unwitting violation of copyright laws or illegal use of trade names or logos as uploaded by client. Client guarantees the legal ownership or permission of all submitted files and artwork.

Shipping and Delivery

Delivery time and charges are not included in our estimates or prices unless specified by our representatives. Hoot Printing is not responsible for third party delays or damage to shipped orders. However, we will gladly help to solve the matter with the shipping company.

Change to orders

To change your order, please notify us immediately at (818) 570-6669. We will make the requested adjustments and inform you if any additional charges. Please note that once the order has been moved to production stage it can not be changed anymore

Order cancellation

For order cancellations, please notify us immediately at (818) 570-6669. Cancellations must be made before you have approved your PDF proof to avoid any processing charges. If production has already begun, your order can not be canceled anymore and will acquire the full charge. No refund will be issued for services such as PDF proofs, hard copy proofs, design services, marketing information, and business consulting. We do not issue refunds once an order has been sent to production. Hoot Printing reserves the right to charge the client for any services performed on the job up to the point of cancellation.

Shipping information

Hoot Printing is not responsible for incorrect customer-provided shipping information. If a package is returned due to incorrect shipping information, we will re-ship the package to a correct address at an additional charge.

Copyright and Trademark Information

All content of this website, including design, text, graphics, and interfaces information, are copyrighted. Reproductions or storage of content of this website in all forms, media, technologies, and structures now existing or hereafter developed is illegal and subject to the U.S. Copyright Act of 1976, Title 17 of the United States Code. You may not use, copy, reproduce, republish, upload, post, save, transmit, distribute, or modify the contents of this site in any way without the prior written consent of Hoot Printing.

Limited liability

Hoot Printing and its employees and agents are not responsible for any particular incidents, acts of God, delays, or consequential losses resulting from loss of data or profit to client whether Hoot Printing was notified of these losses in advance or not.

Privacy policy

HootPrinting.com is the sole user of the information that you provide. We use your information only to update you on file approval, order process updates, shipping and tracking information, new product offerings, promotions, discounts, special offers, and policy changes. We do not share, rent, lease, or sell any of your information to any other vendors that we use to produce products. We may share necessary information with third party vendors such as UPS, FedEx, USPS, DHL, and other freight companies.

Governing laws

Hoot Printing is located in Los Angeles, California. Therefore, laws of the State of California shall govern any disputes regarding any transactions with Hoot Printing. All disputes are subject to settling in the courts within the jurisdiction of courts located in city of Los Angeles, California.

Indemnification

Customers agree to indemnify and hold harmless Hoot Printing and its employees, officers, and affiliates from any claims, damages, costs, and expenses, including reasonable attorneys' fees arising from or related to customer's use of the site. You also certify that you own the rights to or have a license to use the images that are reproduced as part of your order.

Right to Subcontract

Due to the nature of our business we may need to subcontract whole or part of the orders we receive. We reserve the right to subcontract whole or part of the orders via our online system or any other ordering methods. We do not share, lease, rent, or sell any customer information with third party vendors.

Postage rates

We are not responsible for postal charges applied to sending proofs or other materials requested by client unless formerly approved by a Hoot Printing representative.

Warranties

All sales are final. Hoot Printing does not provide any warranty for the product(s) manufactured or sold by Hoot Printing or its affiliated companies.

Technical related issues

Since all products are custom made and have no resale value, we cannot issue refunds for already processed orders. However, we will gladly reprint your order and ship it to you at no cost, given at least one of the following apply:

  • Your product has production related defects
  • Your product is damaged in transit due to inappropriate packaging by the Hoot Printing facility

Please contact us within three business days after receiving your order for a reprint request. If you didn't receive your order due to shipping issues, please notify our customer service representatives at (818) 570-6669. We may ask that you return your damaged order for further analysis. Hoot Printing will pay for all return shipping costs of damaged orders.

Reprints are done with the same order specifications and originally submitted file. Reprint orders are processed as next day orders and shipped with originally agreed shipping terms.

Right to cancel orders after they are submitted

We reserve the right to cancel orders and refund client's payment if we realize that order cannot be fulfilled due to short turnaround request or extra requests by client that may add up to the originally agreed prices for that particular product.

Right to promote the picture or story of printed pieces in social media, blogs, and/or other channels.

Unless notified in writing, we reserve the right to use the client's printed images for advertising purposes. This can include, but is not limited to: taking photos of, or writing articles about printed materials and publishing them on our website, social media channels, or blog networks.

Right to Refuse Service

We reserve the right to terminate membership or refuse service to any individual or companies based on our representative analysis with or without explanation of cause to client.